Legal
Privacy
What we collect when you send an enquiry or an order request, what we do with it, who sees it, and how to have it removed.
What we collect
Only what a wholesale order needs. When you send an enquiry or an order request we collect your name and email address, and where you provide them your phone number, business name, ABN and delivery address, along with whatever you write in the message.
We do not collect payment details on this website. Nothing is charged online, so there is no card number to store.
Why we collect it
To quote freight against your address, confirm stock and a pick date, raise an invoice, and get the produce to you. A delivery address is not optional information for a freight quote, which is why the order form asks for it.
Who sees it
The farm reads it. Your delivery address is passed to the carrier moving your consignment, because that is how it reaches you.
Two services handle it on the way. This website runs on Vercel, which processes the form on servers in the United States, and the email that carries it to us is sent through Resend, also in the United States. So your enquiry passes through the United States before it lands in the farm’s inbox. Neither service uses it for anything except delivering it to us.
We do not sell your information, rent it, or pass it to anyone for marketing. Asking us for a quote does not put you on a mailing list.
If you have a complaint
Tell us first. Email us at the address on the contact page and we will look into it and come back to you. If you are not satisfied with how we handle it, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
How long we keep it
Enquiries and orders are kept while there is an active or likely trading relationship, and afterwards for as long as tax and business records law requires. Beyond that we have no reason to hold it.
Analytics
If analytics are enabled on this site they record which pages were viewed and which actions were taken, such as a product view or an order request being sent. They never record your name, email address, delivery address or the contents of your order.
Your rights
Under the Australian Privacy Principles you can ask what we hold about you, ask us to correct it, or ask us to delete it. Get in touch and we will action it.